Manager, Ticketing — AirAsia MOVE, Kuala Lumpur
- Ad / Ref No.
- JR0033122
- Company
- AirAsia
- Location
- Kuala Lumpur, Malaysia
- Country
- 🇲🇾 Malaysia
- Job Type
- Private
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About the Role
AirAsia is hiring a Manager, Ticketing (Job ID JR0033122) for MOVE, the group’s travel platform, based in Kuala Lumpur. This full-time Customer Happiness role oversees all airline ticketing operations within AAMove, ensuring accurate issuance, reissuance, refunds, and exchanges in line with airline and regulatory requirements, including IATA and Malaysian aviation standards.
Key Responsibilities
- Operational Management — run day-to-day ticketing operations reliably
- Commercial & Partner Management — coordinate with airline partners
- Customer Service & Issue Resolution — deliver superior customer service
- Team Leadership — manage and guide the ticketing team
- Reporting & Process Optimization — improve ticketing workflows and performance
How to Apply
Apply through the official AirAsia careers portal using the link below. Applications are reviewed on a rolling basis; the posting does not state a closing date. AirAsia notes it never requests payment for interviews or during the hiring process.