Executive, CX Design — Teleport (AirAsia), Kuala Lumpur
- Ad / Ref No.
- JR0032018
- Company
- AirAsia
- Location
- Kuala Lumpur, Malaysia
- Country
- 🇲🇾 Malaysia
- Job Type
- Private
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About the Role
AirAsia is hiring an Executive, CX Design (Job ID JR0032018) for Teleport, the group’s logistics business, based in Kuala Lumpur. This full-time Brand & Commercial role leads the design and execution of high-impact solutions that improve the customer experience across every touchpoint.
What You Will Do
- Identify customer-experience friction points and design practical, high-impact solutions
- Optimize process flows and build automations across the Customer Experience Department
- Create dashboards and use tools such as ChatGPT, Gemini, DeepSeek, and custom scripting
- Manage implementation of solutions and lead with technical depth and purpose
- Drive measurable results: fewer support tickets, faster resolution times, and higher CSAT scores
Requirements
- A creative and technical mindset — able to diagnose problems, script smart solutions, and communicate clearly
- Comfortable working hands-on while thinking strategically
How to Apply
Apply directly through the official AirAsia careers portal using the link below. Applications are reviewed on a rolling basis; the posting does not state a closing date. AirAsia notes it never requests payment for interviews or during the hiring process.